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FAQs

Background

What is Gibson Connect

Gibson Connect is a non-profit, wholly owned subsidiary of Gibson EMC, your electric cooperative (the same local people you already know and trust). Gibson Connect will provide advanced communications solutions (high-speed internet, telephone and streaming) through a broadband fiber network.

Why is Gibson EMC getting into the retail internet business?

Many of our members have asked us to meet this essential need. Because we are committed to improving the quality of life for our members, we’re going to try and help meet this need for reliable, affordable and high-speed internet service.

Am I eligible for Gibson Connect services?

As we continue to build our network, more customers will have access to our services. Visit join.gibsonconnect.com to see if your home or business is eligible. Tennessee law restricts our ability to serve WK&T Telecommunications customers.

Will Gibson Connect make my electric bills go up?

No. Your Gibson EMC board and management will only provide this service in a way that is financially feasible. The board has approved a phased-in approach to protect co-op members and the financial integrity of the cooperative.

Process

What do the different colors on the zone map mean?

The colors are used to show the different zones. On the zones tab you can see each zone's progress toward being fully completed.  

How did you set up the zones?

We set up the zones based on our substations and our communities. We also considered the miles of line within the zone, the members per mile of line, and the connections. 

Why did you set up the zones based on substations?

We already have fiber to each of our substations, which allows us to build from the substation out. The fiber to the homes will follow the existing power rights of way with the core electronics being at the substation. 

How can I sign up?

You can register through join.gibsonconnect.com, call 1-844-859-6767, or come by your local Gibson EMC member service center (during regular business hours). If registering from the site, click here. 

How soon after signing up will I get service?

The answer is dependent on whether construction has been completed in your area. Tennessee has been completed and Kentucky is in progress. To view the latest estimate for your address visit join.gibsonconnect.com. 

When will you get it to my area?

That depends on if you are a Gibson EMC member. We are focused on providing access to eligible member communities first, and then beginning on construction in non-member areas in Kentucky. 

Once fiber construction has started in a zone, will everyone in that zone have to wait to get service?

We will start construction at the substation and once we have fiber to your home or business, we can go ahead and provide you service.

How can I track my zone's progress?

You can track your zone's progress by clicking HERE. 

Offerings & Cost

What are you offering and how much will it cost?

We offer a variety of fast, reliable, and secure internet-based services for our home and business members. To see our most up to date services click here. 

What are the benefits of broadband fiber?

Fiber is known for being future-proof, meaning that the fiber we install today will be able to handle anything you need to do online today and for years to come. Fiber is more reliable than other types of networks, so you can play games, watch movies, and work even during inclement weather. For homeowners, fiber internet access can be a good selling point and increase the value of your home. 

How can I figure out my current speed?

We have a speed test available during the registration process, but you also can find other free internet speed testing sites online.

Will the rates increase after the first 12 months?

We do not have introductory or "special" prices like some other carriers. Every customer we have pays the same price for the same service.  

Will you add on taxes and fees like other carriers?

To meet our legal obligations, we do charge mandated taxes and fees, but we only charge what is absolutely necessary so there won’t be any surprises on your bill.  

Do you provide the equipment I need to use your service?

Of course! Our technicians will have everything you need to set up your wired and wireless internet access, and we don’t charge you for it. If you would like more information about what specific equipment we use, click here or give us a call.  

Availability

NEED HELP?

Having trouble signing up at join.gibsonconnect.com? Please feel free to call us toll-free at 1-844-859-6767 or call your local Gibson EMC member service center. Of course, you can stop by your local Gibson EMC member service center too. Our representatives will be happy to help you register.

 

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©2023 Gibson Connect. Owned by the people we serve.

  • About Us
    • Contact Us
    • Gibson Connect Board of Trustees
  • Products
    • Residential
    • Business Products
  • Timeline
  • Internet Safety
  • Support
  • Careers
  • FAQs
  • Documents
    • Acceptable Use Policy
    • Annual Customer Notice
    • Net Neutrality Disclosure
    • SmartHub Account Manager
    • Telephone Account Portal
    • Terms and Conditions of Service
    • Privacy Notice
    • Back Up Battery Policy
    • Bank Draft Option
    • Lifeline Program
    • Affordable Connectivity Program
    • Mobile App Privacy Policy